Hyatt Regency Hakone Resort and Spa

Our room was perfect for our family of four-loves the mix of Western and Traditional Japanese. The robes were lovely to lounge around the room in and we enjoyed the room service and buffet breakfast. Staff throughout the hotel were exceptional and language wasn’t too much of a barrier. The Onsen was simple and calming and the locker rooms were super clean and well stocked. Only downside is the location, while serene, is far from activities. We only stayed for one night but I’d staying longer, I think a hotel shuttle to town would be a nice addition. We stayed on the 5th floor and some the carpeting in the hallway was a bit worn and there was some mold in our bathroom (not a huge deal but a simple vent or dehumidifier would solve this issue). The architecture throughout the building is stellar and there are a lot of nice details. We loved our welcome drinks and the baby-friendly cribs and diaper pails. The breakfast buffet was so good-the first perfectly cooked bacon and scrambled eggs we had in Japan. All in all a nice stay and we look forward to returning!

The reception and bell hop were very helpful advising how to take in the local sites. I had the onsen to myself. The rooms were perfect for four of us. My daughters loved the tatami style rooms with a sliding door partition to give them privacy. The complimentary shuttle was very convenient dropping us off and picking us up from the cable car station and open air museum as well as dropping us to Odwara train station.

Location was quite far from the station (as in you couldn't walk it) but the hotel provided a free shuttle and were very generous in their use of it to assist us. When the shuttle was not in operation they also helped us to book taxis and one night when no taxis were available they even sent a car down to collect us as we were stranded at the Gora station. Really enjoyed our stay- biggest room we had by far of any of the hotels we stayed in in Japan

This was a nice hotel, our room was spacious and comfortable and we enjoyed relaxing in the room. The staff helped us get to the Hakone Ropeway and gave us information about the route and how to return to the hotel. The hotel also provided free shuttle pick up from the train in Qdowara which was a great help. I did not think to request a return shuttle in advance, so that was not available but instead they arranged a taxi for us which was prompt and comfortable (but on our dime which was fine with us). We also enjoyed the onsen very much. The main reason I chose to go to Hakone was in the hopes of seeing Mt Fuji and the Tori gate in Lake Ashi and we were not disappointed.

We enjoyed our short stay at the Hyatt in Hakone. We really appreciated the shuttle service and never had to wait long. The staff were all extremely friendly and kind. The Onsen was lovely, clean and easy to navigate- the hotel robes and slippers were a nice touch. Our room was very spacious and had a nice view of the mountains. The beds extremely comfortable- we had great sleep, they take their blackout blinds seriously! The breakfast buffet was very impressive and we enjoyed a meal in the dining room and casual living room. The Udon hot pot was delicious!