Hyatt Regency Hakone Resort and Spa

Our room was perfect for our family of four-loves the mix of Western and Traditional Japanese. The robes were lovely to lounge around the room in and we enjoyed the room service and buffet breakfast. Staff throughout the hotel were exceptional and language wasn’t too much of a barrier. The Onsen was simple and calming and the locker rooms were super clean and well stocked. Only downside is the location, while serene, is far from activities. We only stayed for one night but I’d staying longer, I think a hotel shuttle to town would be a nice addition. We stayed on the 5th floor and some the carpeting in the hallway was a bit worn and there was some mold in our bathroom (not a huge deal but a simple vent or dehumidifier would solve this issue). The architecture throughout the building is stellar and there are a lot of nice details. We loved our welcome drinks and the baby-friendly cribs and diaper pails. The breakfast buffet was so good-the first perfectly cooked bacon and scrambled eggs we had in Japan. All in all a nice stay and we look forward to returning!

It was an excellent hotel but this is reflected in the price, which is quite a lot. The staff were friendly and helpful and all amenities were clean. The Onsen spa was nice to try and felt very clean. The shuttle bus to and from Odawara and the cable cars was very handy!

This was a nice hotel, our room was spacious and comfortable and we enjoyed relaxing in the room. The staff helped us get to the Hakone Ropeway and gave us information about the route and how to return to the hotel. The hotel also provided free shuttle pick up from the train in Qdowara which was a great help. I did not think to request a return shuttle in advance, so that was not available but instead they arranged a taxi for us which was prompt and comfortable (but on our dime which was fine with us). We also enjoyed the onsen very much. The main reason I chose to go to Hakone was in the hopes of seeing Mt Fuji and the Tori gate in Lake Ashi and we were not disappointed.

The room was spacious and had everything we could have needed and more. The housekeeping services were outstanding and the meals on the property were also good. It was definitely a family friendly location, with amenities for children and babies (including yukata) and all the dining rooms were also kid friendly. The hotel shuttle was very convenient and made it easy to explore the area and get to and from popular locations quickly. The location of the resort was close to all the major sights. Overall, we had a great stay and would definitely return.

Hyatt Regency Hakone Resort and Spa was a last-minute change to our itinerary as the ryokan we had booked refused to cater for a wheelchair user. The Hyatt is well situated in Hakone, the hotel is set in a beautiful nature space and comprises two buildings, which are interconnected by a walkway. The room is spacious and provides lots of space even with an extra bed placed in the room. There is a nice sofa, a large flatscreen and an indoor balcony with tea and coffee facilities. In the room, there are Yukatas and traditional Japanese outfits for the guests to wear in the room and around the Hotel. The hotel provides aluminium bottles of water that can be refilled in a water dispenser in the hallway. Parking facilities are available and come complimentary. The living room has a lovely chill and nature-inspired feeling with a big fireplace for you to relax. The hotel offers 3 different places for food, catering to Western and Japanese options. There is a hotel shuttle bus available for various destinations in Hakone, the Spa in the hotel provides Onsen for the hotel guests as well as a comprehensive menu of spa treatments. You feel welcomed and taken care of by the Hyatt team during your stay.